What is indicated by the term "overtime" in dispatch services?

The term "overtime" in dispatch services specifically refers to the extra hours that staff work beyond their regular shifts. This is a common occurrence in dispatch environments, particularly during peak times or unforeseen circumstances when there is an increased demand for services. Dispatchers may be required to stay beyond their scheduled hours to ensure adequate coverage and response times for calls. By working overtime, dispatchers help maintain operational efficiency and ensure that there are enough personnel available to handle emergencies effectively.

The other options focus on different aspects of dispatch operations. Shift changes among dispatchers involve the reassignment of personnel to different hours but do not imply working beyond scheduled shifts. Additional training sessions for staff involve learning new skills or protocols, and while they are important, they are not related to the concept of overtime. High-demand periods for emergency calls are certainly critical for understanding workload but do not define overtime itself; they may be a reason why overtime is necessary but do not encapsulate the term's meaning. Thus, the focus on staff working extra hours accurately captures what "overtime" signifies in dispatch services.